Click here to visit the Virtual Showroom.
Digital showrooms have emerged as an innovative solution that allows brands to interact with their customers through an online platform. Serapool Porcelain has embraced this global trend—particularly popular in developed countries—by integrating a digital showroom concept into its own customer experience strategy. With this virtual showroom, customers who cannot visit physically now have the opportunity to explore products in detail through a live remote connection. This approach offers significant time and cost advantages, especially for clients located outside the region or abroad.
Highlighting the ability to deliver a face-to-face consultation experience in a virtual setting, the Corporate Communications Manager describes Serapool Porcelain’s digital concept as follows:
“We are able to offer our online visitors the same level of service as we do to those who visit our showroom physically. By presenting our products in an interactive format, we bring the showroom experience into the digital realm. In doing so, we can guide customers who reach out to us via digital channels and respond to their specific needs. For truly effective meetings, we always share reference project videos related to the products they are interested in. This plays a major role in helping them make the right purchase decision.”
